**Privacy Policy**
Effective Date: July 24, 2023At AirConditioningSGV, we highly value the trust you place in us when you choose to do business with our HVAC services. We are dedicated to safeguarding the privacy of our licensed contractors and installers who return products with a receipt. This Privacy Policy outlines how we collect, use, disclose, and protect the information provided by licensed contractors and installers during the returns process. We want you to have a comprehensive understanding of how we handle your data and ensure its security.
**1. Information We Collect:**
As part of the returns process, we collect and process the following information from licensed contractors and installers ONLY:- Name: We require your full name to ensure accurate identification.- Contractor/Installer License Number: Your valid contractor or installer license number is essential to confirm eligibility for product returns.- Proof of Purchase: Please retain your original receipt as proof of purchase. The receipt is essential for processing returns, exchanges, or warranty claims.- Contact Information: Your email address, phone number, and address are crucial for communication and return verification purposes.- Product Information: Details of the product being returned, including purchase date, item description, and receipt information, assist us in efficiently processing returns.
**2. How We Use Your Information:**
We use the collected information solely for the following purposes:- Verification: Your contractor or installer license information is used to confirm eligibility for product returns and ensure compliance with industry regulations.- Return Processing: The data collected enables us to process and manage product returns efficiently, making the experience smoother for you.- Customer Support: We may use your contact information to provide prompt and effective customer support and address any inquiries related to returns.- Record Keeping: We maintain records of returns to comply with applicable laws and regulations.
**3. Data Retention:**
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.
**4. Disclosure of Information:**
We treat your personal information with the utmost confidentiality and disclose it only for the purposes described in this policy. This may include:- Service Providers: In some instances, we may engage third-party service providers to assist us with return processing and customer support. These service providers are bound by strict confidentiality agreements and are not permitted to use your information for any other purpose.- Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
**5. Security Measures:**
The security of your data is of paramount importance to us. We implement reasonable and appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet or storage system is entirely secure, and we cannot guarantee the absolute security of your information.
**6. Your Rights:**
As a licensed contractor or installer, you have certain rights regarding your personal information. You have the right to:- Access: You can request access to the personal information we hold about you.- Rectification: You can request correction of any inaccurate or incomplete data we have about you.- Erasure: You can request the deletion of your personal information, subject to legal retention requirements.- Objection: You can object to the processing of your personal data for specific purposes.To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.
**7. Changes to the Privacy Policy:**
We may update or modify this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective upon posting the revised version on our website. Please review this policy periodically for any updates.**8. Contact Us:**If you have any questions, concerns, or requests related to this Privacy Policy or our services, please do not hesitate to contact us at:airconditioningsgv[Address][City, State, Zip Code][Email Address][Phone Number]By returning products with a receipt, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. We appreciate your business and trust in airconditioningsgv, and we will continue to prioritize the security and privacy of your information.
**Refund and Returns Policy**
Effective Date: July 24, 2023At AirConditioningSGV, we are committed to providing our licensed contractors and installers with a smooth and efficient return process. This Refund and Returns Policy outlines the guidelines and procedures for returning products with a receipt. Please take the time to read and understand this policy to ensure a hassle-free experience.
**1. Eligibility for Returns:**
We accept returns from licensed contractors and installers who have purchased products with a valid receipt. Additionally, customers who have purchased units but are not contractors may be eligible for returns under the following conditions:- Customers who bought units must provide a valid proof of purchase, which includes the original receipt and installation invoice issued by a licensed contractor.- The product must be returned within the one-year limited warranty period.- The returned product must be accompanied by the valid proof of purchase, along with the original receipt and installation invoice.- The product must be in its original condition and packaging, with all accessories, manuals, and components included.
**2. Return Process:**
To initiate a return, follow these steps:- Contact our customer support using the provided contact information to inform us about your intention to return the product.- Our customer support team will guide you through the return process, including providing you with a return authorization number and any additional instructions.- Package the product securely, including all original accessories, manuals, and components, along with a copy of the original receipt and installation invoice.- Ship the package to the address provided by our customer support team. Please ensure that the return authorization number is clearly marked on the outside of the package.
**3. Return Verification:**
Upon receiving the returned product, our team will conduct a verification process to ensure that all return criteria are met. This may include confirming the validity of the license number, checking the proof of purchase, and inspecting the product’s condition.
**4. Refund Process:**
Once the return verification is complete and the product is found to meet all criteria, we will initiate the refund process. The refund will be processed using the same payment method used for the original purchase. Please allow a reasonable processing time for the refund to be reflected in your account.
**5. Exclusions:**
Please note that certain items are excluded from our return policy, including:- Products that have been damaged due to misuse, neglect, or improper installation.- Products returned without a valid proof of purchase.- Products that are outside the one-year limited warranty period.
**6. Contact Us:**
If you have any questions or concerns about our Refund and Returns Policy, please feel free to reach out to us using the contact information provided below:airconditioningsgv[Address][City, State, Zip Code][Email Address][Phone Number]By proceeding with a return, you acknowledge that you have read, understood, and agreed to the terms of this Refund and Returns Policy.
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Overview
Refunds
Only regular priced items may be refunded. Sale items cannot be refunde
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